Pokémon Go server status, failed to login and other error workarounds

Publish date: 2022-06-19

Pokémon Go servers are far more reliable than what they used to be back when the game launched in 2015.

Back then, waves of new users took its toll on the online-only game, seeing occasional bouts of server downtime and instability that presents users with error messages and crashes.

Today, things are much smoother - but as with any online-only game, occasional and unpredictable wobbles can crop up in Pokémon Go.

There's a few ways to check if Pokémon Go is down by looking at its server status on a few third-party websites. We've also got a few pointers on how to handle crashes and errors that you might also be experiencing at other times - such as the failed to login issue.

On this page:

Battling and catching the latest Pokémon Go mythical encounter, Shaymin, as part of the Go Fest 2022 research.

How to check Pokémon Go server status and if a server is down in UK, Europe, US and more

First of all, you can usually tell servers are offline with an explicit message along the lines of 'we are working to resolve the issue', alongside a specific piece of cute Pokémon Go art work. If you see this, chances are you'll have to return in a little while to play.

However, it's not always clear, and there's several ways to see whether servers are actually offline or temperamental in your region:

How to deal with failed to log in, other error messages, plus unstable servers and Pokémon Go being unresponsive

There are also other error messages that you might see. When logging in, you might be told you have 'Failed to get game data from the server' or 'Failed to log in'.

This likely means that while the server isn't down completely, it is currently busy, so tap the Retry button and give it another go. If the issue persists, try again in five to ten minutes.

Meanwhile, you can be logged in but still encounter problems. A red band can appear at the top of the screen with a message such as 'GPS signal not found', 'Internet connection not found' and 'Error'. These suggest the issue is client side - so your phone is causing a possible issue - and so it's worth checking the strength of your phone's connection and moving location to see if that resolves the issue. For GPS signal specifically, turning on Wifi to get a better sense of your location might be useful too.

Otherwise, server issues might also have some impact in these cases too, and waiting a moment usually helps clear these problems up. This is likely the case for blank or unresponsive PokéStops, which means data isn't being pulled from the server.

It's also worth noting that though connecting to Wifi can provide a stronger signal when playing, if you are walking past shops, pubs and other places you have access to, the constant logging in and out of different hotspots may cause some confusion for the app, so it could be worth relying on phone data only if you are on the move.

The Season of Go has arrived! The Pokémon TCG Crossover event is here, which includes the release of Wimpod and Golisopod. While Go Fest 2022 may be behind us, there are still three special research quests you might be working on - Pokémon Go Fest 2022, Rhi's Arrival and A Radiant World. Meanwhile, the Great League and Great League and Great League Remix are currently running in the Go Battle League Season 11. This season has also seen the lowering of the level requirement for Candy XL and introduced the first Ultra Beast, Nihilego.

What to do when Pokémon Go crashes when catching Pokémon

A common issue is the app will freeze when you throw a Pokéball at a creature. In the period between the Pokémon enters the ball, the ball shaking and before the 'Gotcha' message appears, the app can stop responding, even though the loading icon will rotate in the corner and some on-screen graphics will continue to move.

First, wait a few seconds to see if the app will respond. If it doesn't progress to the 'Gotcha!' phrase, then the app has likely frozen or crashed.

However, not all is lost. If you quit the game and reload it (make sure it's properly closed, and not just minimised) then check your journal (tap the Trainer icon in the lower level corner, then bottom right menu icon) to see a list of recent activities, from PokéStop interactions to Pokémon captured.

Here you'll be able to see whether the creature you just captured is indeed yours or not; in our experience there's about a 50/50 chance it picks up on the capture after a crash, so it's worth a check to see if it made it through!

To see this content please enable targeting cookies. Manage cookie settings

ncG1vNJzZmivp6x7psHRqJ6apZWne6%2Bx02inqKOVoryvecaoZKydoquys3nSrZitraNitrR5yK1knaenow%3D%3D